This steps will will only work out for you if you are the owner of the SIM used for the WhatsApp account. Or if you have the full details on the SIM activation and ownership.
If you can't access your WhatsApp due to hackers then do this below. Get the necessary information on the SIM involved ready
Call the Network server customer care of the SIM (MTN, Glo, Airtel, 9mobile etc). Address your issue and tell them you need the account to be deleted out of WhatsApp.
You will be ask few details to proof your ownership of the SIM. If you passed successfully then your WhatsApp will be deleted.
on a successful deletion, you can open another account using the same number and secure it.
this step is basically for anyone who don't know how to retrieve the account back. Also click here to read more on How to Secure your WhatsApp From Hackers
Steps involved
- Use the WhatsApp SIM or any other SIM of same network to call your Network server Customer care.
- Get a slot of speaking direct to you customer care for your complain.
- Tell them your WhatsApp has been hacked and you need retrieve from the hacker.
- Or tell them to delete your contact out of WhatsApp for new account.
- You will requested to proof the ownership of the WhatsApp
- Provide necessary answers about the SIM involve so as to grand the access
- When done. Your number will be deleted from WhatsApp of which will allow you register new WhatsApp account using the same number hacked.
- Register your number once more to continue
- If backup chats available then import them to see your last chat.
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